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Returns Policy

We try very hard to ensure that you will be happy with your purchase but due to the differences in taste and musical style or other factors, we realize that sometimes a return may be necessary.  To ensure that the return process goes as smoothly as possible, and to ensure that each party knows the exact process for a return and therefore cut down on any potential misunderstandings, here is our return policy.

1.  Returns must be initiated within 30 days of the date on the Sales receipt.

2.  The sales receipt must accompany the return.

3.  Items must be returned in the same condition they were received (no damage or modifications) and in the original packaging.

4.  A Return Authorization number must be obtained, via email, from SUPRA-TONE.  This number must be written on the outside of the return box, visible (not covered up).

5.  The purchaser is responsible for the shipping back to SUPRA-TONE.  Please pack the item securely, insure it for the full amount, and require a signature. 

6.  Upon receipt of the returned item(s) in good order we will refund the credit card used for purchase LESS SHIPPING and a 20% restock fee (we cannot re-sell the item as "new" so a re-stock fee is required)

 

That is all there is to it!  Please carefully review our return policy before you order to avoid misunderstandings.